Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Still Waters Lavender
    3990 NE 33rd
    Redmond, OR 97756

    Copyright © 2013-2017 Still Waters Lavender. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2017 Still Waters Lavender. All rights reserved.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Still Waters Lavender and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Still Waters Lavender believes that customer conduct violates applicable law or is harmful to the interests of Still Waters Lavender and its subsidiaries.

  • Privacy Policy
  • Still Waters Lavender use of personal information that you may submit to Still Waters Lavender through this Web site is governed by the Still Waters Lavender Privacy Policy. Still Waters Lavender will not share or sell any private/customer information.

  • Shipping & Delivery
  • At this time, Still Waters Lavender ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Still Waters Lavender does not ship to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Purchased products will normally be shipped within three to five business days after receipt of payment. However, if business conditions permit, many products may be shipped the next business day.

    Still Waters Lavender will ship to a third party upon your request. Address confirmation and pre payment include mailing charges for (special) situations. All orders will be shipped via USPS (least cost method) unless otherwise specified.

    Freight / shipping costs on products ordered are the responsibility of the purchasing party. All items purchased at the Still Waters Lavender LLC retail website will have the freight automatically calculated and added to your total when you check out.

    Please realize that no live plants will be shipped by a third party carrier. All live plant pricing is f.o.b. nursery for your pickup. Local delivery by Still Waters Lavender LLC may be arranged, but delivery charges must be negotiated in advance of delivery.

  • Return Policy
  • Due to the nature of some of our products and your shipping instructions, any items lost or stolen will be considered the buyers loss. Requests for refunds will not be honored. However, in some cases exchanges or in-store credit may be available.